Frequently asked questions
Can't find the answer? Ask us in store or drop us a message.
Questions and answers
What is açaí?
Açaí is a small, dark purple berry from the palm trees of the Amazon. It's naturally rich in antioxidants and energy, and we turn it into an ice-cold, creamy sorbet.
Is your açaí organic?
Yes. Our açaí is 100% certified organic and is processed at our own factory, OAKVILLE, in the Amazon. Not all of our toppings are organic, but our coffee and matcha are always organic.
What's in your coffee?
Our coffee is made from 100% organic arabica beans, roasted locally.
What matcha do you use?
Our matcha is organic premium grade.
Is there added sugar?
Yes, a little. Açaí is naturally more bitter than sweet, so our sorbet is sweetened with organic cane sugar (demerara) and organic agave syrup. There's no guaraná syrup and no colourings.
Do you have sugar-free açaí?
Not in our stores right now. We're happy to pass your feedback on – we're always developing the menu.
How many toppings can I choose?
Toppings are unlimited on a bowl – although some cost a little extra. On a smoothie, you can choose up to 3 toppings.
What sizes are there?
CLASSIC (350 ml), WORKS (500 ml) and THE OAK (650 ml) – and in some stores ONE (270 ml) too. See the full menu for details.
Can I order online?
Yes. Tap Order, choose your store and order for pickup – some stores offer delivery too.
How do I redeem my voucher?
Order as usual in the app and add your voucher at checkout.
What about allergens?
Because you build your own bowl, the allergens depend on your toppings. Always ask our staff, and see our allergens page.
Do you do catering?
Yes – for company events, parties and other events from 20 to 200+ guests. Fill in the form on our catering page and we'll send you a quote.
How do I apply for a job?
Send an application via our jobs page. We're always looking for crew members with energy and a positive attitude.
About our toppings
What exactly are you putting on your bowl? Here's a little about the most popular ones.
Standard granola
Rolled oats toasted in sugar and extra virgin olive oil, with lemon zest and a hint of cinnamon and Himalayan salt.
Luxury granola
Standard granola toasted with a mix of seeds.
Gluten-free granola
Organic coconut-based granola with almonds, walnuts, cacao nibs and sunflower seeds.
Cashew nuts
Lower in fat than other nuts. Rich in copper, phosphorus and magnesium, as well as vitamins K and B6. 18% protein.
Almonds
High in fibre (10.6%) and protein (21.2%). Contains healthy fatty acids and magnesium, which are said to be good for learning and memory.
Paçoca Zero
Brazilian peanut crumble. The perfect topping for your açaí, if you ask us!
Honey
Honey is antibacterial and contains antioxidants, which are thought to have a positive effect on heart health. It is, however, also high in sugar.
Cacao nibs
Cacao nibs are called a superfood thanks to their high content of antioxidants, vitamins, minerals and other nutrients.
Pistachio cream
Sweet pistachio cream with no sugar.
Chocolate hazelnut cream
Delicious, creamy chocolate hazelnut cream with 29% hazelnut and 0% sugar.
Banana, strawberries, raspberries and kiwi
Always fresh fruit – always a good idea on top of your bowl.
Mango and passion fruit purée
100% fruit in liquid form (from frozen).
Goji berries
The goji superfruit is considered one of the most nutrient-rich foods on earth. Goji berries are rich in antioxidants, which are said to be good for the skin and eyes, as well as healthy fats, vitamins (B1, B2, B3 and C) and minerals.
Peanut butter
Peanut butter with a pinch of salt. One of our most popular toppings.
Protein powder
Vanilla-flavoured whey protein. Avoid too many other ‘dry’ toppings if you add protein powder. 76% protein.
Condensed milk
Sweetened evaporated milk. A bit like a light caramel sauce. A classic with açaí in Brazil!
Milk powder
Another Brazilian go-to. Granulated skimmed milk powder that gives açaí a rounded taste and a little texture.
Natural yoghurt
Adds a tangy contrast to the sweet açaí. Always organic.
Ingredients and allergens
Ingredient lists for our açaí, toppings and selected products. Allergens are shown in CAPITAL LETTERS or in brackets.
Açaí
Allergens:None of the 14 major allergens
*Açaí, *brown sugar, *agave syrup, sodium, *guaraná, acidity regulator (citric acid). *Organic.
Standard granola
Allergens:Cereals containing gluten
Rolled oats (gluten), sugar, olive oil, lemon juice, lemon zest, Himalayan salt, cinnamon.
Luxury granola
Allergens:Cereals containing glutenSesame
Rolled oats (gluten), sugar, olive oil, lemon juice, lemon zest, Himalayan salt, cinnamon, sunflower seeds, pumpkin seeds, chia seeds, sesame seeds, tapioca fibre.
Gluten-free granola
Allergens:Tree nutsSesame
*Coconut, *tapioca fibre, *almonds, *olive oil, *sesame seeds, *sunflower seeds, *chia seeds, *cacao nibs, *hemp protein, Himalayan salt. *Organic.
Condensed milk
Allergens:Milk
Sugar, milk fat, milk solids (lactose).
Paçoca Zero
Allergens:Peanuts
Peanuts, maltodextrin, sweetener (INS 420), salt, sweetener (INS 955).
Whey protein
Allergens:MilkSoya
Whey protein concentrate (lactose), vanilla seeds, sweeteners (E950 and E955), emulsifier (soya lecithin), acidity regulator (E270), flavouring.
Peanut butter
Allergens:Peanuts
Peanuts (100%).
Matcha Energy
Allergens:None of the 14 major allergens
Carbonated water, açaí extract (0.45%), green coffee (0.17%) (contains 90 mg caffeine per 269 ml), matcha green tea (0.01%) (Camellia sinensis), acidity regulator: citric acid, preservatives: sodium benzoate and potassium sorbate, açaí flavouring, sweeteners: acesulfame K (11.3 mg) and sucralose (5.5 mg) per 100 ml, acidity regulator: sodium citrate, sequestrant: calcium disodium EDTA.
Pistachio cream
Allergens:Tree nuts
Sweeteners: maltitol and steviol glycosides (E960a), pistachio paste (25%), vegetable oils (sunflower and cottonseed), maize starch, emulsifier: sunflower lecithin (E322), salt, colour: chlorophyllin (E141). Contains pistachio. May contain traces of hazelnuts, almonds, peanuts and sesame seeds.
Chocolate hazelnut cream
Allergens:Tree nutsMilk
Gianduja chocolate 30% (HAZELNUT paste, cocoa butter, skimmed milk powder 21%, maltitol), sweeteners: maltitol and steviol glycosides (E960a), HAZELNUT paste 19%, vegetable oils (sunflower and cottonseed), skimmed MILK powder, MILK proteins, emulsifier: sunflower lecithin (E322), flavouring: HAZELNUT. (HAZELNUTS: 29% of the total product. Gianduja chocolate: cocoa solids 51% minimum.) Contains hazelnut and milk. May contain traces of almonds, peanuts, pistachios and sesame seeds.
Protein bar: Peanut
Allergens:MilkPeanutsSoya
Milk chocolate flavoured coating [whey protein concentrate (lactose), vegetable fat (palm), natural cocoa, whey powder, maltitol, polydextrose, whole milk powder, emulsifiers: soya lecithin, polyglycerol polyricinoleate, flavouring], peanut candy (13%) [peanuts, maltodextrin, sweetener: sorbitol, dried açaí powder, salt, açaí flavouring, sweetener: sucralose], protein blend [calcium caseinate, soya protein isolate, whey protein isolate], maltitol, peanuts (23%), peanut-flavoured ganache (10%) [peanut butter, whey protein, milk powder concentrate, whey powder, skimmed milk powder, polydextrose, maltitol, vegetable fat (palm), microcrystalline cellulose, sodium polysorbate, emulsifier: soya lecithin], dried dates, isomalto-oligosaccharide from cassava, coconut milk powder, crushed peanut-flavoured biscuits (3%) [cassava starch, white rice flour, peanuts, palm oil, banana, cassava starch, polydextrose, sweetener: maltitol, sodium bicarbonate, salt, steviol glycosides from stevia], glycerol, coconut oil, acacia gum, emulsifier: soya lecithin, vitamin E, sodium chloride, natural flavouring, sweetener: steviol glycosides from stevia, preservatives: potassium sorbate, sodium benzoate.
Protein bar: Vanilla
Allergens:SoyaMilkEggs
Protein complex (SOYA protein crisps (SOYA protein, starch), MILK protein, EGG white powder), polydextrose E1200 (bulking agent), vegetable oils (RSPO-certified palm kernel oil, organic coconut oil, RSPO-certified palm oil, shea oil), sweeteners: maltitol E965, sucralose E955, humectant: glycerol E422, oligofructose, organic rice crisps, yoghurt powder (MILK), skimmed MILK powder, flavourings, emulsifier: lecithins E322, thickener: agar E406, salt, antioxidant: tocopherol-rich extract E306. Made on equipment that also handles nuts.
* = organic
See the allergen overview